Airport Transportation

Kumon will be covering your ground transportation to and from the Hard Rock Riviera Maya from the Cancun International Airport (CUN) and the Tulum International Airport (TQO) only from July 5 through July 12. The hotel is approximately 1-hour and 15 minutes from either airport. Please complete the form at the bottom of the page to register for airport transportation.

 

IMPORTANT:

1. If you are traveling with children under 6 years old, by law they must be in a car/booster seat while on transportation and are not allowed to travel on motorcoaches.  We recommend you travel with your own car/booster seats as we cannot guarantee availability on site.  Please also communicate if you have any handicap requirements for transportation.

2. If you arrive or depart on one of the dates listed above, your transportation will still be covered.

3. You will need to secure your own transportation if you arrive and/or depart outside of the dates listed above.

  • CANCUN INTERNATIONAL AIRPORT: You can secure private taxi transportation with Etransfers, a certified taxi service at the Cancun International Airport, either online or upon arrival to Cancun. Please click HERE to secure transportation through Etransfers. Be sure to choose either the Hard Rock Hotel Riviera Maya or Hard Rock Riviera Maya-Heaven (adults-only resort).
  • TULUM INTERNATIONAL AIRPORT: You can obtain airport transportation through a secure taxi service within the Tulum International Airport. 

 

Questions? Contact Us!

Kelley Johnson | Account Coordinator for Meeting Incentive Experts

Email: [email protected]

Office Hours: Monday – Friday | 10:00 – 5:00 CST

 


AIRPORT PROCEDURES

CANCUN INTERNATIONAL AIRPORT

Terminal 2 – International Arrivals
Upon arrival you will first proceed to immigration to present your passport to the immigration agent. After clearing immigration, you will collect your luggage from the baggage claim area and continue walking on through the Customs Hall, where agents will be present. You may be subject to search, which is at random. Once through customs, as you follow the exit signs, the hallway will direct you to a set of sliding glass doors, exit the doors until you are OUTSIDE of the Terminal. MIE transportation escorts will be OUTSIDE holding signage with the Kumon name and logo. You will be escorted to your transportation vehicle where MIE staff will assist in loading your luggage.

 

Terminal 2 – Domestic Arrivals
Upon arrival you will proceed to collect your checked luggage from the baggage claim area. The exit hallway is right behind the car rental and taxi booths. Once at this point, walk through the first set of sliding glass doors you will find on your right in order to walk OUTSIDE of the terminal. MIE transportation escorts will be OUTSIDE holding signage with the Kumon name and logo. You will be escorted to your transportation vehicle where MIE staff will assist in loading your luggage.

 

Terminal 3 – International Arrivals
Upon arrival, you will first proceed to Immigration to present your passport. After clearing Immigration, you will collect your luggage from the baggage claim area and continue on through the Customs Hall, where agents will be present. You may be selected for inspection, which is at random. Once through customs, continue walking through two sets of sliding glass doors until you are OUTSIDE of the terminal. MIE transportation escorts will be OUTSIDE holding signage with the Kumon name and logo. You will be escorted to your transportation vehicle where MIE staff will assist in loading your luggage.

 

Terminal 4 – International Arrivals
Upon arrival you will first proceed to Immigration to present your passport. After clearing Immigration, you will collect your luggage from the baggage claim area and continue on through the Customs Hall, where agents will be present. You may be selected for inspection, which is at random. Once through customs, continue walking, following the exit signs. At the end of the hallway, you will find two sets of sliding glass doors, one in front of you and other one on your left. Please take the one on your left in order to walk OUT of the terminal. MIE transportation escorts will be at the end of the open-air corridor holding signage with the Kumon name and logo. You will be escorted to your transportation vehicle, where MIE staff will assist in loading your luggage.

 

Terminal 4 – Domestic Arrivals
Upon arrival you will proceed to collect your checked luggage from the baggage claim area. Follow the exit signs. At the end of the hallway, you will find 2 sets of sliding glass doors, one in front of you and other one on your left. Please take the one on your left in order to walk OUTSIDE of the terminal. MIE transportation escorts will be at the end of the open-air corridor holding signage with the Kumon name and logo. You will be escorted to your transportation vehicle where MIE staff will assist in loading your luggage.

 

IMPORTANT: DO NOT accept transportation from any other person or company inside the airport, only accept transportation from MIE escorts in uniform with your signage located outside of the airport terminal.

 

TULUM INTERNATIONAL AIRPORT

Upon your arrival you will first proceed to immigration to present your passport. After clearing immigration, you will collect your luggage from the baggage claim area and continue walking through the Customs Hall, where agents will be present. You may be selected for inspection, which is at random. Once through customs, as you follow the exit signs, the hallway will direct you to the end of the gate.  MIE transportation escorts will be waiting to receive you holding signage with the Kumon name and logo.

IMPORTANT: DO NOT accept transportation from any other person or company inside the airport, only accept transportation from MIE escorts in uniform with your signage located outside of the airport terminal.